While on a stay at Hilton Atlanta, I complained that the bed was too soft and if they could do anything to rectify/remedy the situation. This was the fix I got....
https://www.dropbox.com/s/jbzrwrbi5h...0622-00564.jpg
https://www.dropbox.com/s/eah5bofmu0...0622-00566.jpg
YES, that right, that's a piece of wood, UNDER the sheets!!!
When I called the concierge, I got passed off to the housekeeping. Had to go down the front desk to complain in person for them to do something.
After about 25 mins of waiting for someone to come up, they sent people from housekeeping to inspect then move the wood to under the mattress.
After calling the front desk to tell then what was done and our dissatisfaction that the wood was there in the first place, they gave us a complimentary night.
Do you think we deserved more?
https://www.dropbox.com/s/jbzrwrbi5h...0622-00564.jpg
https://www.dropbox.com/s/eah5bofmu0...0622-00566.jpg
YES, that right, that's a piece of wood, UNDER the sheets!!!
When I called the concierge, I got passed off to the housekeeping. Had to go down the front desk to complain in person for them to do something.
After about 25 mins of waiting for someone to come up, they sent people from housekeeping to inspect then move the wood to under the mattress.
After calling the front desk to tell then what was done and our dissatisfaction that the wood was there in the first place, they gave us a complimentary night.
Do you think we deserved more?