All inclusive rate confusion

Good morning FT'ers.

I am a little stuck as to booking advanced purchase rates at the Hilton Hurghada resort.

On the booking screen at the top it states :-

"This hotel is an All Inclusive Resort. All rates include three meals per day, soft drinks, local spirits, and snacks."

Fine.. then when I try and book a week commencing 16th Sep i get offered two rates..

1) refundable rate [$160]
2) Advanced purchase, includes breakfast, 25% discount... [$120]

I have spoken to Hilton who state that they don't think the advanced purchase would be all inclusive even though I state their website that all rates are all inclusive.

To confuse matters even more. I work in the travel industry and I am eligible for staff rates.. would that be all inclusive? can anyone answer this?

Any ideas would be greatly appreciated!

Thanks

Adj