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Reward Certificate Redemption Help Please

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Hi there,

I am from the UK and have recieved a free weekend night redemption certificate for a Standard Room Reward from my Hilton Visa. According to the terms I have to book via telephone. When I call up they said that there is no availability for my dates.

When I check availability on the hhonors website it says there is award availability. However when I login to my hhonors account and search for hotels there is no availability. I was wondering if anyone could shed some light on this?

Thanks

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