I had stayed over at the Stansted Hilton Airport hotel last night.
I had already given a brief outline here so didn't want to double post: http://www.flyertalk.com/forum/19504232-post33.html
But would like to add the following:
When discussing about the slow internet to the Duty Manager, I noticed that the phone at reception was ringing off the hook. There was one person on duty and she was 'busy' checking in someone. How much effort does it take to pick up the phone and ask the person to hold? What does she do? She calmly walks over to the phone that was ringing and then turned down the volume of the phone so that it wouldn't bother her !! :eek:
I was so shocked ! I looked over at the manager and asked if she saw it - and she didn't think it was unusual !!
When I came down for dinner, the same F&B manager saw me, but didn't offer anything other than "Table for one"?
I tried the wifi at the restaurant - it was also slow.. too slow for my VPN to even log on ! I missed a critical and important message due to this fact.
The little signboard at the hotel shuttle pick up at Stansted Airport said that one may charge the 2 quid bus fee to the room. Upon boarding the bus driver said no! Why have that on the sign when this is not possible. Thank goodness I had change!
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Anyway, upon check out, I did manage to speak to the hotel Manager, who offered to give me 20,000 points. Which I laughed off because that's not even enough to redeem a stay at this hotel which requires 35,000 points.
So what do you think is a fair compensation from this bad stay? Do you think I can ask for a "Be My Guest " certificate?
I had already given a brief outline here so didn't want to double post: http://www.flyertalk.com/forum/19504232-post33.html
But would like to add the following:
When discussing about the slow internet to the Duty Manager, I noticed that the phone at reception was ringing off the hook. There was one person on duty and she was 'busy' checking in someone. How much effort does it take to pick up the phone and ask the person to hold? What does she do? She calmly walks over to the phone that was ringing and then turned down the volume of the phone so that it wouldn't bother her !! :eek:
I was so shocked ! I looked over at the manager and asked if she saw it - and she didn't think it was unusual !!
When I came down for dinner, the same F&B manager saw me, but didn't offer anything other than "Table for one"?
I tried the wifi at the restaurant - it was also slow.. too slow for my VPN to even log on ! I missed a critical and important message due to this fact.
The little signboard at the hotel shuttle pick up at Stansted Airport said that one may charge the 2 quid bus fee to the room. Upon boarding the bus driver said no! Why have that on the sign when this is not possible. Thank goodness I had change!
======
Anyway, upon check out, I did manage to speak to the hotel Manager, who offered to give me 20,000 points. Which I laughed off because that's not even enough to redeem a stay at this hotel which requires 35,000 points.
So what do you think is a fair compensation from this bad stay? Do you think I can ask for a "Be My Guest " certificate?