Everything I write here is true, but please remember that this a property I have already spent over 40 nights in this year, and I have been very satisfied with it - hence the repeat business. But they are having a bad week, and so am I, because I don't generally go all DYKWIA at the FD. In my partial defence, I had been up since before 5am and then done a full day's work...
This property is a DT in Western Europe, and it may be possible to deduce which one. As it's usually pretty good, I don't want to name it. PM me if you really MUST know.
There's a long queue to check in, but the HH line has one person just finishing up. I go to stand behind him.
FD: There's a bit of a queue here...indicates the long line of kettles
I muttered something as I joined the long line.
I checked in politely, but when they offered me a cookie, I said "No, it's pointless."
"What do you mean?"
"You keep telling me that it is a symbol of your customer service, but it's meaningless when your colleague sends Diamond members to the back of the line.
The colleague was evidently shocked by what had happened, and offered what seemed a very genuine apology.
"In that case, I'll take the cookie."
What a pity my key card didn't work. What a pity the replacement also didn't work. If you have another issue, call 0 and we'll send someone up to help you. (Of course, if you can't get in the room, you can't dial 0...)
An engineer was called and it was all sorted. I went off to the Exec Lounge. Last week (and the week before, and the week before that...) there was a help-yourself cabinet with beers in it and a few bottles of wine on the bench top, but tonight there was not: just soft drinks. A staff member was prepared to hand out beers to people who asked. He seemed unaware that this is a policy change, even though the regular guests here did know. (Was there an unfortunate incident here over the Easter weekend?"
My room didn't get serviced today...my keycard didn't grant access to the lounge tonight...they towed my giraffe. (Only two out of those three are actually true.)
This property is a DT in Western Europe, and it may be possible to deduce which one. As it's usually pretty good, I don't want to name it. PM me if you really MUST know.
There's a long queue to check in, but the HH line has one person just finishing up. I go to stand behind him.
FD: There's a bit of a queue here...indicates the long line of kettles
I muttered something as I joined the long line.
I checked in politely, but when they offered me a cookie, I said "No, it's pointless."
"What do you mean?"
"You keep telling me that it is a symbol of your customer service, but it's meaningless when your colleague sends Diamond members to the back of the line.
The colleague was evidently shocked by what had happened, and offered what seemed a very genuine apology.
"In that case, I'll take the cookie."
What a pity my key card didn't work. What a pity the replacement also didn't work. If you have another issue, call 0 and we'll send someone up to help you. (Of course, if you can't get in the room, you can't dial 0...)
An engineer was called and it was all sorted. I went off to the Exec Lounge. Last week (and the week before, and the week before that...) there was a help-yourself cabinet with beers in it and a few bottles of wine on the bench top, but tonight there was not: just soft drinks. A staff member was prepared to hand out beers to people who asked. He seemed unaware that this is a policy change, even though the regular guests here did know. (Was there an unfortunate incident here over the Easter weekend?"
My room didn't get serviced today...my keycard didn't grant access to the lounge tonight...they towed my giraffe. (Only two out of those three are actually true.)