In the past year I've had numerous conversations with the Diamond desk via email relating to the earning rates for points + miles in combination with Iberia and Virgin.
IB and VS do not follow the 1 mile per USD as other FFPs. IB is 1.5 per USD and VS is 2 per USD but the Diamond desk are absolutely clueless about this.
The usual text quoted is:
Which is entirely wrong for these FFPs. The Hilton website clearly shows the earning rate is 15 per 10 USD for IB and 2 per USD for VS.
Back in the days of fixed IB were 750 and VS 1000 which made perfect sense.
The Diamond desk has also informed me there is a limit (yes a limit) to the amount of variable miles you can earn and this is 1000 per stay! I'm not making this up.
I'd greatly appreciate if the HHonors rep could please correct his colleagues there and inform them to stop sending the same copy-paste 1 point per USD spiel which is entirely incorrect given the two exceptions that I am aware of. Regarding the 1000 limit, just where is it written (except for Home2Suites)? The whole point of variable (used to be) that it would reward higher value stays with more miles.
On the matter of the Diamond Desk, the replies come so quickly that it seems obvious no one has properly read my message, then it goes back and forth until they stop replying anymore unless you send a new message. This is really not satisfactory.
IB and VS do not follow the 1 mile per USD as other FFPs. IB is 1.5 per USD and VS is 2 per USD but the Diamond desk are absolutely clueless about this.
The usual text quoted is:
Quote:
|
Bonus mileage: ( Points and Variable Miles) you will receive 1 mile for every $USD spent at the hotel during your stay throughout the promotion period. |
Back in the days of fixed IB were 750 and VS 1000 which made perfect sense.
The Diamond desk has also informed me there is a limit (yes a limit) to the amount of variable miles you can earn and this is 1000 per stay! I'm not making this up.
I'd greatly appreciate if the HHonors rep could please correct his colleagues there and inform them to stop sending the same copy-paste 1 point per USD spiel which is entirely incorrect given the two exceptions that I am aware of. Regarding the 1000 limit, just where is it written (except for Home2Suites)? The whole point of variable (used to be) that it would reward higher value stays with more miles.
On the matter of the Diamond Desk, the replies come so quickly that it seems obvious no one has properly read my message, then it goes back and forth until they stop replying anymore unless you send a new message. This is really not satisfactory.