Hi Friends, please find email to Hilton Corp Complaints
Its been a week and no one has given me a satisfactory answer to their marketing, and at the time i publish this, the contents of their website on amenities hasnt changed one bit.
Hi Hilton / Conrad Corp
I am writing to you to request for more information regarding your recent fanfare media run on the 3 Top Line bathroom amenities that is made available to ALL guest of Conrad.
I recently stayed at Conrad Bangkok and I was made to understand that the property has either not implemented this bathroom range or has opted out of this program..
While the property has been most gracious and open about this arrangement, and have made the.necessary.arrangements to have a duty manager speak to me about this issue, and has completely satisfy me that they have done all they could as a property to explain and seek my understanding on this including making my stay a more pleasant and comfortable one..
I am however of the opinion that Conrad represented by Hilton should explain on the discrepancies which are evident in my attachment taken from your website. And that these marketing materials are not uploaded by individual properties but are managed by corporate marketing, thus being the most.appropriate.party to respond to my complain.
I relied on your representations of the luxurious experience that would be accorded to me and with those representations, I made a reservation and had it not been for such representations made, it would be otherwise equally likely and probable that I make a reservation at another property in Bangkok. I am writing therefore to ask for a suitable compensation for these gross misrepresentation that the hotel group has made on its website and other related 3rd party media release which has altered my perception of your brand and my expected experience..
This is my first time staying at a Conrad property and your representations have contributed in a substantial part for my decision, and it was disappointing to say the least when I was made to understand that what are promoted and represented to me in your published materials do not materialized to those misrepresented claims..
Please ensure that a suitably senior executive within the chain, dedicated to service experience as well as marketing get back to me on this issue and your.appropriate.respond to my complain within 48 hours of the receipt of this email..
1..Delivering a personalized luxury experience to all guests
2..
CONRAD AMENITIES
Customize your luxury experience by individually selecting one of three distinct bath amenities from our diverse and indulgent lineup Aromatherapy Associates, Shanghai Tang and Tara Smith Vegan Hair Care available in all Conrad Hotels & Resorts.
Regards
Joel Pang.
Its been a week and no one has given me a satisfactory answer to their marketing, and at the time i publish this, the contents of their website on amenities hasnt changed one bit.
Hi Hilton / Conrad Corp
I am writing to you to request for more information regarding your recent fanfare media run on the 3 Top Line bathroom amenities that is made available to ALL guest of Conrad.
I recently stayed at Conrad Bangkok and I was made to understand that the property has either not implemented this bathroom range or has opted out of this program..
While the property has been most gracious and open about this arrangement, and have made the.necessary.arrangements to have a duty manager speak to me about this issue, and has completely satisfy me that they have done all they could as a property to explain and seek my understanding on this including making my stay a more pleasant and comfortable one..
I am however of the opinion that Conrad represented by Hilton should explain on the discrepancies which are evident in my attachment taken from your website. And that these marketing materials are not uploaded by individual properties but are managed by corporate marketing, thus being the most.appropriate.party to respond to my complain.
I relied on your representations of the luxurious experience that would be accorded to me and with those representations, I made a reservation and had it not been for such representations made, it would be otherwise equally likely and probable that I make a reservation at another property in Bangkok. I am writing therefore to ask for a suitable compensation for these gross misrepresentation that the hotel group has made on its website and other related 3rd party media release which has altered my perception of your brand and my expected experience..
This is my first time staying at a Conrad property and your representations have contributed in a substantial part for my decision, and it was disappointing to say the least when I was made to understand that what are promoted and represented to me in your published materials do not materialized to those misrepresented claims..
Please ensure that a suitably senior executive within the chain, dedicated to service experience as well as marketing get back to me on this issue and your.appropriate.respond to my complain within 48 hours of the receipt of this email..
1..Delivering a personalized luxury experience to all guests
2..
CONRAD AMENITIES
Customize your luxury experience by individually selecting one of three distinct bath amenities from our diverse and indulgent lineup Aromatherapy Associates, Shanghai Tang and Tara Smith Vegan Hair Care available in all Conrad Hotels & Resorts.
Regards
Joel Pang.