Hey Everyone - Anything I can do about this?
So I had a confirmed reservation:
Arrival: 07 Nov 2014 4:00 PM
Departure: 10 Nov 2014 12:00 PM
Corporate: 2635179
Rate Information:
Rate Type:
GOLD MEDAL RATE
Rate per night: 194.65 USD
Total for Stay per Room:
Rate 583.95 USD
Taxes 81.29 USD
Total 665.24 USD
Total for Stay: 665.24 USD
Includes estimated taxes and service charges. (Gratuities not included.)
Tax:
5.50% per room per night
1.77% per room per night
6.65% per room per night
Additional Charges:
Valet parking: 0.00/night Self parking: 0.00/night
Room Information:
We are a smoke-free hotel
Rooms: 1
Clients: 2 Adults
Room Type: 1 KING BED JR SUITE NOSMOK
I Changed my reservation to this:
Arrival: 07 Nov 2014 4:00 PM
Departure: 10 Nov 2014 12:00 PM
Corporate: 2635179
Rate Information:
Rate Type:
GOLD MEDAL RATE
Rate per night: 262.65 USD
Total for Stay per Room:
Rate 787.95 USD
Taxes 109.68 USD
Total 897.63 USD
Total for Stay: 897.63 USD
Includes estimated taxes and service charges. (Gratuities not included.)
Tax:
5.50% per room per night
1.77% per room per night
6.65% per room per night
Additional Charges:
Valet parking: 0.00/night Self parking: 0.00/night
Room Information:
We are a smoke-free hotel
Rooms: 1
Clients: 2 Adults
Room Type: 1BDRM CHAIRMANS STE NOSMO
Then like 5 hours later they changed me back to the original Reservation.
Kind of feel like I got jacked.
I have always assumed that while making or changing a reservation the real time availability was checked.
I think the property decided they weren't willing to honor the nicer room for that rate.
That's there prerogative but to not even call me or anything seems like poor treatment of a loyal HHonors Gold member
Thoughts?
So I had a confirmed reservation:
Arrival: 07 Nov 2014 4:00 PM
Departure: 10 Nov 2014 12:00 PM
Corporate: 2635179
Rate Information:
Rate Type:
GOLD MEDAL RATE
Rate per night: 194.65 USD
Total for Stay per Room:
Rate 583.95 USD
Taxes 81.29 USD
Total 665.24 USD
Total for Stay: 665.24 USD
Includes estimated taxes and service charges. (Gratuities not included.)
Tax:
5.50% per room per night
1.77% per room per night
6.65% per room per night
Additional Charges:
Valet parking: 0.00/night Self parking: 0.00/night
Room Information:
We are a smoke-free hotel
Rooms: 1
Clients: 2 Adults
Room Type: 1 KING BED JR SUITE NOSMOK
I Changed my reservation to this:
Arrival: 07 Nov 2014 4:00 PM
Departure: 10 Nov 2014 12:00 PM
Corporate: 2635179
Rate Information:
Rate Type:
GOLD MEDAL RATE
Rate per night: 262.65 USD
Total for Stay per Room:
Rate 787.95 USD
Taxes 109.68 USD
Total 897.63 USD
Total for Stay: 897.63 USD
Includes estimated taxes and service charges. (Gratuities not included.)
Tax:
5.50% per room per night
1.77% per room per night
6.65% per room per night
Additional Charges:
Valet parking: 0.00/night Self parking: 0.00/night
Room Information:
We are a smoke-free hotel
Rooms: 1
Clients: 2 Adults
Room Type: 1BDRM CHAIRMANS STE NOSMO
Then like 5 hours later they changed me back to the original Reservation.
Kind of feel like I got jacked.
I have always assumed that while making or changing a reservation the real time availability was checked.
I think the property decided they weren't willing to honor the nicer room for that rate.
That's there prerogative but to not even call me or anything seems like poor treatment of a loyal HHonors Gold member
Thoughts?