At check-in, I was presented with a 'personalized' note from the GM (mail-merged form letter with handwritten name on envelope) that reads in part:
This seems like such a cheap, tacky and unprofessional marketing ploy. Is the GM really trying to manipulate year-end survey results for bonus purposes? Is this considered acceptable behavior at Hilton properties?
For reference: I'm SPG100 and was thinking I'd try to pick up Hilton Gold this year but this is really turning me off to the brand.
Quote:
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If you can take the time to give us a great survey with ALL 10s, we would love to give you in return 1,000 Hilton Honors Points. 10's really help the hotel and anything less hurts us. |
For reference: I'm SPG100 and was thinking I'd try to pick up Hilton Gold this year but this is really turning me off to the brand.