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Online check-in:We’ll upgrade you upon arrival..NOT

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Its just false. Happened twice in the last month at Conrad Singapore-- I was informed the reception desk "but you are the one who chose the room "this online check-in is another fail..especially when the statement " As an elite Hilton HHonors™ member, choose a room now and we’ll upgrade you upon arrival to the best of our ability." sounds rather genuine :))

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