I sent an email to just about every senior level person at HH that I could find online. I had an issue a while back and had a phone call back within an hour. This time I suspect with the devaluation they received thousands of emails yet I am amazed that as a perpetual diamond who reaches with head on pillow nights, stays and base points, I received such a blatant canned response.
My biggest question that I think we deserve an answer for is with the removal of VIP award charts and the addition of the 5th night free, how is it that silvers are treated the same as diamonds. What is the benefit of diamond or gold now? That went unanswered. Their canned response is below.
<><><><><><><>
Dear xxxxxx,
Thank you for your inquiry. We appreciate you taking the time to contact us.
Over the past few years, we have added hundreds of new hotels and resorts across the globe. Many of these hotel openings were from our luxury brands, and to accommodate these hotels and ensure that all 3,900 properties are placed in the appropriate category for reward redemption, we needed to adjust the hotel reward categories.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html.
Best regards,
Doris W.
Diamond Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com
How are we doing?
Hilton Worldwide strives to offer the worlds best customer service in every interaction. We would love to hear your thoughts on your experience with the last email representative to assist you. Please click on the How are we doing? survey link above to be redirected to a new survey tool geared towards improving the service our email team provides.
My biggest question that I think we deserve an answer for is with the removal of VIP award charts and the addition of the 5th night free, how is it that silvers are treated the same as diamonds. What is the benefit of diamond or gold now? That went unanswered. Their canned response is below.
<><><><><><><>
Dear xxxxxx,
Thank you for your inquiry. We appreciate you taking the time to contact us.
Over the past few years, we have added hundreds of new hotels and resorts across the globe. Many of these hotel openings were from our luxury brands, and to accommodate these hotels and ensure that all 3,900 properties are placed in the appropriate category for reward redemption, we needed to adjust the hotel reward categories.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
http://hhonors3.hilton.com/en/support/index.html.
Best regards,
Doris W.
Diamond Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com
How are we doing?
Hilton Worldwide strives to offer the worlds best customer service in every interaction. We would love to hear your thoughts on your experience with the last email representative to assist you. Please click on the How are we doing? survey link above to be redirected to a new survey tool geared towards improving the service our email team provides.