I sent an e-mail to hhonors about a missing stay. However, this post is not about that but about a different, worrying aspect.
My account shows 20 stays. However, four of these stays were under the promotion whereby a double night stay counted as two stays. In the reply, the hhonors agent stated that, according to their records I only had 16 stays. Obviously although the 'double stay' promotion is indicated on my account, it is not on the hhonors computer.
If this is happening generally then there could be some disappointed people when their Diamond/Gold renewal comes up.
Edit;
Just had a reply from hhonors to say that the double stay promotion stays will be credited (on their computer) at the end of the year. My account shows the correct number.
My account shows 20 stays. However, four of these stays were under the promotion whereby a double night stay counted as two stays. In the reply, the hhonors agent stated that, according to their records I only had 16 stays. Obviously although the 'double stay' promotion is indicated on my account, it is not on the hhonors computer.
If this is happening generally then there could be some disappointed people when their Diamond/Gold renewal comes up.
Edit;
Just had a reply from hhonors to say that the double stay promotion stays will be credited (on their computer) at the end of the year. My account shows the correct number.