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why some award reservation can't be managed online?

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I booked 5 night stay at the CONRAD in BKK and was able to view/change the reservation couple of times. First I booked with 26k something points a night, than was able to change the date but it was 35k a night, I booked it anyway and than on another date, I was able to change it to 28k points a night.

I also booked 3 night stay at the Hilton Resort & Spa in Hua, Hin Thailand for 30k points a night. But it wouldn't allow me to change anything online. it says

The reservation selected cannot be managed online. Please call 800.548.8690 for assistance or visit Customer care.

The T&C condition for both hotels states" I have until the date of arrival to cancel without any penalty.

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