My message to them :)
How about some bonus points for your loyal diamond member? Staying in Hilton Naperville, decide to order room service. Looking through the In room dining menu, I see "Hot Turkey Club". So I call down and ask for the "Hot Turkey Club". I'm asked if I want it toasted, so I say... "sure" (in my mind, toasted means hot). 40 min later, I finally get my club sandwich, which originally said it would be up in 20 min. It's indeed toasted, but most likely toasted last week and then frozen. My entire club was frozen/cold. And no, I don't want to wait another 30 min for them to pull out another frozen toasted club and put it on a microwave! Damn people!
How about some bonus points for your loyal diamond member? Staying in Hilton Naperville, decide to order room service. Looking through the In room dining menu, I see "Hot Turkey Club". So I call down and ask for the "Hot Turkey Club". I'm asked if I want it toasted, so I say... "sure" (in my mind, toasted means hot). 40 min later, I finally get my club sandwich, which originally said it would be up in 20 min. It's indeed toasted, but most likely toasted last week and then frozen. My entire club was frozen/cold. And no, I don't want to wait another 30 min for them to pull out another frozen toasted club and put it on a microwave! Damn people!